Service Guidelines:

Our New Contact No is:  011-25595119 ( For Sales & Service Support)

For Service Support:

Please send us by email the product's serial no, description of problem faced, copy of invoice and photos as attached file. We shall evaluate and inform you if any assisted troubleshooting is possible otherwise we will ask you to send it our office by insured couriers.

If your ethylene generator is Not working correctly, please follow our instructions on how to return Genet for service and or to request for repairs. You are advised NOT to attempt repair of GENET ethylene generator yourself or by any local electrician as they are not trained by Agritech to handle such specialized equipment . This will result in causing more damage to GENET ethylene generator. 

Please note that any attempt to alter or change the composition of GENET Ethylene Generator is very risky, unnecessary and will damage the parts resulting in expensive replacement and repairs. It will also render your warranty, if applicable, to be null and void.

Steps to follow for returning GENET for Repairs:

  • Send Contact us FORM given on this  website or call us on number given above.

  • Provide the serial number of Genet and explain your problem in email or phone call.

  • When shipping to us by courier, carefully pack GENET in a wooden box with bubble pack and foam protection. 

  • Insure the GENET for its invoice value and send to our office address by courier with tracking service. Freight should be Pre-paid by you. Provide the necessary paper documents for transport to and from our repair center (for inter-state movement of goods under GST).


If GENET ethylene generator requires any repairs or replacement of part (after examination by our technician), we shall provide you with a estimate for prior approval. If the material is received in damaged condition from the courier, we shall inform you immediately by email and provide photos. Only after we receive your written approval and advance shall we proceed with the repairs of the equipment.